Bookings and Cancellations

Flow Lab uses MindBody which is our booking system that enables you to book the classes you would like to attend in advance.

Download the app here: itunes or android

Class Bookings 

  • To make life seamless, we do encourage you to book into all classes online or via the free Mind Body Connect app. (search for Flow Lab Yoga)
  • We are a studio that is committed to making sure that our visitors receive the highest level of service so we do highly recommend booking as you may not be able to get a space at our peak times.
  • If you cannot attend the class be sure to cancel your booking as this can be a space for another student.
  • Class Pass holders that fail to cancel will result in a lost class.

Arriving on time: 

  • Please arrive on time to avoid disruption to the class.
  • In the case of classes being fully booked, if you have a booking and arrive late, a person on the waitlist will be given your space.

Please see our Studio Etiquette Guide 

 

FAQs | Trouble Shooting MindBody Booking System and App 

Common questions we are asked

I entered my payment details into the app.

  • The Mind Body Connect App is not only for Flow Lab Yoga. It is a booking app for all Yoga and Wellness related sites that use the use the system to list classes.
  • Payment details in the app are different from the payment details in the Flow Lab Desktop version of the software.
  • (A little confusing, yes. But if you log in via your desktop more than likely you will be taken to Flow Lab Yoga system, see here).

I can't book any more classes on my 2 Week Intro?

For instance: If you purchase a pass to start on Thursday, it will expire on Wednesday night. Which means a new payment option or pass is required.

I cannot book and I have a membership?

As the debits come out fortnightly, every 13th day there is the cross over period where the system changes from the old payment to the new payment.

I need an extension on my pass

We are generally flexible around extending passes as we understand that life happens. Please contact us and let us know before its expiry.

I tried to cancel the class but the app didn't let me

This means that you tried to cancel INSIDE the 90 minute late cancel window. We are pretty forgiving, but please understand that if you are charged it would more than likely that the class was fully booked and someone else missed out on a class.

Our Payment Merchant is Ezidebit

Standard Fees and Charges are;

1.87% for Visa and Mastercard (minimum $0.88)

4.4% for AMEX and Diners (minimum $0.88)

Memberships on Direct Debit will be charged Bank account transaction fee of $0.88

Ezidebit charges $11.90 for any rejections of your credit card or debit card details. So please ensure they are correct and you have sufficient funds.

Bookings and Cancellations

Flow Lab Yoga uses "MindBody" enabling you to book the classes you would like to attend in advance.

Download here: itunes or android

Class Bookings 

New Visitor ~ General Terms and Conditions

  • Introductory 2 week trial is a one-time offer to NEW visitors of Flow Lab Yoga

  • All passes (5, 10 and Unlimited Months) are non-refundable and non-transferrable.

  • 5 & 10 Class Pass Extensions are available upon request or by giving notice BEFORE the pass expires.

  • Flow Lab has the right to cancel or change studio classes or teachers. 

  • Please check our live MindBody schedule (via the connect app) for up-to-date information on all classes.

  • Please book into all classes online or via the Mind Body Connect app. (search for Flow Lab Yoga)

 

Online Bookings

  • Bookings are essential at both locations (Erskine & Kent + Circular Quay) as we do have limited mats available per class and do not want our classes over crowded.

  • You are welcome to drop-in but those with a booking will be prioritised if a class is fully booked.

  • Please arrive as early as possible to class as if there is a walk-in waiting and you are not there at the class start time your space will be given away.

Please Arrive on time: 

  • Please arrive on time to avoid disruption to the class. (NEVER Bang on any doors)
  • If you arrive MORE than 5 mins late, the teacher has the right to decline entry to avoid disruption to the class.
  • In the case of classes being fully booked, if you have a booking and arrive late, a person on the waitlist will be given your space.

Please see our Studio Etiquette Guide

 

Class Cancellations

  • If you are unable to attend PLEASE cancel online or via the mindbody connect on your phone. You can cancel your booking up to 90 minutes prior to class.

 

Annual Membership Terms

12 month term: The membership will commence the day of first you and expire 365 days from this date. The Membership is non refundable or transferable.

Suspend and Hold: A minimum of 7 days, Maximum of 30 days one time during the life of the membership

Membership Terms and Conditions

Fortnight Direct Debit Terms

  • A Minimum of 30 days (i.e you cannot cancel with in the first 30 days)
  • 30 Days notice to cancel
  • 14 days notice to suspend or hold. 
  • You cannot cancel membership during or after a suspension, you will need to allow the membership to reinstate and then provide the relevant 30 days notice.

Pass Extension

  • Pass extensions will be given on a case by case basis, please contact us before the expiry of the pass.
  • If your pass expires we reserve the right not to extend.